"Before you reached out, I was totally procrastinating contacting the mortgage people because I was scared of being let down again. But you gave me the strength to get someone on the phone who could address my needs. THANK YOU!
When you do this type of work, you are helping people who are probably feeling desperate, alone, hopeless, embarrassed, scared, anxious, etc. These feelings make it hard to push forward the task at hand.
I know this because this is exactly how I felt, especially alone. I still haven't told anyone about the situation because I'm so embarrassed it happened.
Thank you again for helping me keep my home!"
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